Last updated: 08/12/2025
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase from our online builders-merchant shop.
We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and lawfully.
1. Information We Collect
We may collect the following types of personal information:
Information you provide to us
Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers; we do not store full card details)
Account login details (if you create an account)
Automatically collected information
When you browse our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent on the site
Cookies and tracking data (see Section 7)
Order information
Details of products purchased, order history, service requests, and preferences.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Communicate with you about your purchases, enquiries, and account
Provide customer support
Improve our website, services, and product offerings
Send newsletters or marketing messages (only with your consent)
Prevent fraud and secure our systems
Comply with legal obligations and record-keeping requirements
3. Legal Basis for Processing (UK/EU GDPR)
If you are in the UK or EU, we process your personal data under the following legal bases:
Contract – to fulfil orders and provide services
Consent – for marketing communications
Legitimate interests – to improve our website and user experience
Legal obligation – for tax and accounting requirements
4. How We Share Your Information
We may share your personal data with trusted third parties such as:
Payment processors (e.g., Stripe, PayPal)
Delivery and courier services
Website hosting and IT service providers
Analytics and marketing tools (if used)
These third parties only receive the information necessary to provide their service, and they must keep it secure.
We never sell your personal information to other companies.
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
Encrypted payment processing
Secure servers and firewalls
Access controls and authentication measures
While we take reasonable precautions, no method of transmission over the Internet is 100% secure.
6. How Long We Keep Your Information
We retain personal data only as long as necessary to:
You may request deletion of your data at any time (see Section 9).
7. Cookies & Tracking Technologies
Our website uses cookies and similar tools to:
Enable basic site functions
Provide a smooth checkout experience
Understand website traffic and user behaviour
Improve performance and usability
You can adjust your cookie preferences in your browser settings or via our cookie banner (if implemented).
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent for marketing
Restrict or object to processing
Request a copy of your data
To make a request, contact us using the details below.
9. Marketing Communications
If you subscribe to newsletters or promotions, we will use your email address to send you updates.
You can unsubscribe at any time using the link in the email or by contacting us directly.
10. Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.
11. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, you can contact us at:
Lakeland aggregates ltd
lakelandaggregatesulv@outlook.com
01229 582352
Company No: 04310466
Thank you for trusting us with your information.